Accident tow or trade tow: know which one you are billing
Before pricing a tow, check whether a regulator sets the fee. In Victoria, accident towing and storage charges are the only regulated towing fees, and the Minister sets them for metropolitan Melbourne after reviews by the Essential Services Commission. Trade towing, such as breakdown, clearway and impound jobs, is priced by the operator.
That means an accident tow in Melbourne should follow the current fee determination, while a breakdown tow follows your own rate card. If you work in another state, read its transport department’s rules before quoting an accident job. The sample on this page is a trade tow.
Towing invoice template charges, from hook up to storage
A tow bill is usually built from a base fee that includes the first stretch of distance, a per kilometer rate after that, and extras for the time of day, the difficulty of the recovery and storage. Put each on its own line with its unit, so anyone reading the bill can follow the total.
| Charge | Unit | Example (AUD, excl. GST) |
|---|---|---|
| Hook up and first 10 km, tilt tray | Flat | $165 (example) |
| Distance beyond the first 10 km | Per km | $4.50 (example) |
| After hours callout, 7 pm to 7 am | Flat | $90 (example) |
| Winching from a ditch or soft verge | Per job | $120 (example) |
| Storage at the yard | Per day | $30 (example) |
Roadside assistance callouts without a tow
Not every call ends with the car on the truck. A roadside assistance invoice covers the callout and the fix on the spot, such as a jump start, a wheel change, a lockout or a few liters of fuel. Bill the callout as one line, then any parts or fuel you supplied as separate lines at their own price.
- Callout fee, with the suburb and time.
- Battery supplied and fitted, with its size and warranty period.
- Fuel delivered, in liters, with the price per liter.
- If the roadside fix fails and you tow anyway, keep both on one invoice so the customer does not pay a second callout.
Details that make a tow truck invoice hold up
Tow bills are often paid by someone who was not at the roadside, such as a fleet manager or a repair shop’s office. Write the job so a stranger can follow it: where it started and ended, when it happened, which vehicle, how far it traveled, and who asked for the tow.
- Pickup and drop off addresses, with the distance from your GPS log.
- Times: call received, arrived on scene, delivered.
- Vehicle make, model, color and rego, plus visible damage at hook up with photo numbers.
- The name of the person who requested the tow, or the fleet’s job number.
- Storage dates in and out, and the number of days charged.
GST on towing and roadside jobs
Registered for GST? Then a tow costing more than $82.50 including GST needs a tax invoice, and so does a cheaper callout if the customer asks. When a customer asks, you have 28 days to provide it. Your ABN, an 11 digit number, sits near the top with the words tax invoice and the GST amount.
Jobs over $1,000, such as a long country recovery, must also name the buyer or show their ABN. An operator who is not registered sends a plain invoice, with no GST and no tax invoice heading. Our Australian invoice template page sets out each field, and what is a tax invoice explains the term.
Who pays, when, and how to start
Private motorists often pay at the drop off point, by card from the truck. Fleet, dealer and repairer accounts are simpler on one monthly invoice listing each job with its reference. Whichever you use, print your payment terms and your rules for releasing a stored vehicle on every invoice, so nobody is caught out at the yard gate.
Open the towing sample invoice to start from the breakdown tow on this page, set to Australia with 10% GST. Mechanical work after the tow belongs on the mechanic’s repair invoice, and a clean before handover fits the detailing invoice. Browse every template too.
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